KCAL x Kaiser Permanente: Executive Exchange and Tour at Ontario Medical Center

On July 29, 2026, to help Southern California employers navigate the evolving landscape of workplace health benefits and strengthen community healthcare connectivity, KCAL Insurance Agency, a leading insurance brokerage in Southern California, partnered with national healthcare leader Kaiser Permanente to host an executive briefing and exclusive facility tour at the Kaiser Permanente Ontario Medical Center.

The high-profile event drew over 70 business owners, HR managers, and corporate decision-makers from across the region, receiving overwhelming acclaim for its insightful presentations and direct access to clinical leadership.

Showcasing Advanced Integrated Care in the Inland Empire

The tour highlighted the strategic importance of the Kaiser Permanente Ontario Medical Center as a comprehensive medical hub for San Bernardino County and the broader Inland Empire. The entire Kaiser Permanente San Bernardino County service area serves 690,000 members across the county. More than 13,000 physicians and staff provide care across Ontario and Fontana Medical Centers, as well as 20 medical office buildings.

Participants gained firsthand insight into Kaiser Permanente’s premier “Integrated Care Model,” which streamlines patient care by offering primary care, specialty medicine, emergency room, urgent care, surgical care, diagnostic imaging, lab work, and pharmacy services all under one roof. Employers experienced how this seamless system minimizes employee absenteeism and significantly reduces healthcare administrative costs.

A major highlight of the event was the exceptional engagement from Kaiser Permanente’s multidisciplinary physician panel. Doctors representing key specialties—including Emergency Medicine, Rheumatology, Endocrinology, Pulmonology, Internal Medicine, and Family Practice—personally guided tour groups. Beyond demonstrating clinical expertise, the physicians offered approachable, multilingual support (including English, Mandarin, and Cantonese) to answer complex health and workplace wellness questions.

Strategic Collaboration for Workplace Wellness

“For over 40 years, KCAL Insurance Agency has been dedicated to advocating for our commercial clients and supporting community well-being,” said Kenny Chang, CEO of KCAL Insurance Agency. “We are honored to collaborate with Kaiser Permanente to bring over 70 corporate leaders together. Seeing our clients engage directly with top clinical leaders to address employee health and cost-management strategies reinforces our commitment to delivering real, actionable value to the business community.”

Following the guided facility walk-through, attendees gathered for an executive networking lunch. KCAL’s employee benefits specialists and Kaiser Permanente representatives joined business leaders to discuss group health insurance market trends and strategies to optimize employee retention and cost control.

Dr. Victor Cheng, Kaiser Permanente Physician Ambassador & Representative: “We are thrilled to welcome KCAL Insurance Agency and over 70 business leaders to Ontario Medical Center. Our goal is to demonstrate how preventive care and an integrated medical approach keep employees healthy and businesses thriving. Providing high-quality, compassionate care that fits the needs of our diverse corporate community remains our highest priority.”

Dr. Steve Lee, Rheumatology Specialist & Regional Physician Representative: “Kaiser Permanente Ontario Medical Center serves as a vital healthcare anchor for families and businesses throughout San Bernardino County. Bringing personalized care and multilingual clinical teams to local employers breaks down barriers in healthcare delivery. We are proud to partner with local leaders to build a healthier, more resilient workforce across the Inland Empire.”