Effective Date: June 11, 2026

1. Our Commitment to Accessibility

KCAL Insurance Agency is committed to ensuring that our website, digital content, and communications are accessible to all individuals, including those with disabilities. We believe that every customer deserves equal access to information and services, and we strive to create an inclusive digital experience for everyone who visits www.kcal.net.

KCAL Insurance Agency works continuously to improve the accessibility of our online content in accordance with recognized accessibility standards, and we welcome feedback from our customers to help us achieve this goal.

2. Accessibility Standards

KCAL Insurance Agency strives to conform to the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0 at Level AA or better. These guidelines explain how to make web content more accessible to people with disabilities, including those who use assistive technologies such as screen readers, voice recognition software, magnification tools, and alternative input devices.

Our accessibility efforts include, but are not limited to:

• Providing text alternatives for non-text content
• Ensuring content can be navigated and operated via keyboard
• Offering captions and alternatives for multimedia content
• Designing content that is distinguishable and easy to see and hear
• Supporting compatibility with current assistive technologies

3. Auxiliary Aids and Assistive Technology Support

KCAL Insurance Agency is committed to supporting customers who rely on assistive technologies, including screen readers, braille displays, and other access tools. If you use such technologies and encounter any difficulty accessing our website or online services, please contact us so we can assist you.

For customers who require alternate formats of documents or communications — such as large print, braille, or audio — please reach out to our team and we will work to accommodate your needs in a timely manner. Alternate format requests may include:

• Policy documents and ID cards in large print
• Braille versions of key documents
• Audio files of documents on CD or thumb drive
• Electronic formats compatible with screen readers

4. Third-Party Content

This policy applies to the web content developed and maintained by KCAL Insurance Agency. Our website may contain links to third-party websites or embedded content from external vendors. While we strongly encourage all third-party providers to make their content accessible and user-friendly, KCAL Insurance Agency cannot make guarantees regarding the accessibility of third-party websites or content outside our direct control.

5. Ongoing Efforts and Annual Review

KCAL Insurance Agency views web accessibility as an ongoing commitment. We regularly review and update our digital content and this policy to reflect changes in accessibility standards, technology, and customer needs. This policy will be reviewed at least annually and updated as necessary.

Our accessibility efforts include periodic audits of our website, staff training on accessibility best practices, and evaluation of new technologies and tools that can further improve the experience for all users.

6. Feedback and Contact Information

We welcome your feedback on the accessibility of our website and services. If you experience any difficulty accessing content on www.kcal.net, notice a feature or function that you believe is not fully accessible, or would like to request an alternate format of any document or communication, please contact us using any of the following methods:

KCAL Insurance Agency — Website: www.kcal.net

We take all feedback seriously and will consider it as we evaluate ways to improve accessibility and better serve all of our customers. We aim to respond to accessibility inquiries in a timely and helpful manner.

7. Non-Discrimination

KCAL Insurance Agency does not discriminate on the basis of disability in the provision of our insurance services, website, or communications. It is our goal to ensure that customers with disabilities have an equal opportunity to access, understand, and benefit from the information and services we provide.

KCAL Insurance Agency | www.kcal.net | Web Accessibility Policy