KCAL Insurance Agency
Phone: (800) 681-8288 E-mail: info@kcal.net
Insurance Company Evaluation
An evaluation by the California Department of Insurance comes as many workers assess their healthcare options this month before enrolling for another year of insurance benefits through PPO plans that serve 2.5 million people statewide. The report card, in its second year, is patterned after a similar review of health maintenance organizations conducted by the state Office of the Patient Advocate. Most major health insurers in California do a poor job of paying claims and providing customer service for members in preferred provider organization plans, according to a new state survey. No insurer received the top overall rating: excellent. Anthem Blue Cross, Blue Shield of California, Health Net Inc., UnitedHealthcare and Cigna Corp. received the lowest possible ratings — poor — for customer service. Aetna Inc. earned a slightly better rating of fair. Most of those insurers also garnered marks of fair for the ease and speed with which members see doctors and get medical care. UnitedHealthcare earned a grade of good. Source: LA Times