Testimonials

Testimonials

Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

LILI FONG absolutely the best. She is extremely knowledgeable and helpful. Since my husband is turn 65 this year. We did not know anything about Medicare Card. LILI was able to help us to choosing health plans and explained the plans restrictions and benefits in every details. She is friendly and very patient. As long as LILI FONG is still working at KACL Insurance. We will coming back every year for a renewed!!!!!!

I HIGHLY RECOMMEND.
 
Date of Posting: 17 October 2016
Posted By: Thulinh T.
This review specifically goes out to Yen Zhang. I called for insurance quotes on a Saturday afternoon and was so glad I got connected with Yen. Within a couple minutes, Yen knew exactly what I wanted, gave me an immediate verbal quote on the phone, and sent over the written quote with all the details I requested within a few minutes. She was quick and efficient, but also professional and kind. That afternoon, I decided on a policy and got in touch with Yen again. Within minutes after talking to her, she sent me a completed application for me to sign that I got back to her promptly. I admit I have high expectations for customer service and she met all of them. A few days later, she even called to follow up with me, making sure I had all my questions answered and clarifying any last details.

I would recommend anyone with insurance needs go to Yen, cause you won't be disappointed. It's people like Yen that make me want to come back to KCAL Insurance Agency.
 
Date of Posting: 11 October 2016
Posted By: Alan C.
Joan is the most helpful specialist ever! She proves that KCAL does not only sell the policy but also try their best to help the customers after bad things really happen. I was in a car accident and had soooo much questions about the claim stuff. Now it is Saturday and my adjuster is apparently on weekend, while I really need to confirm something before Monday. Then, I tried calling KCAL at HH. Joan stepped into my shoes and answered all of my questions with her professional knowledge from medical to auto claim process based on my concerns. Very impressive!
 
Date of Posting: 01 October 2016
Posted By: Lexie C.
my agent is elise li. few days ago i just looked for the commercial insurance plan for my new business. after getting lots of researches, i selected kcal. then i met elise, she helped me a lot, she treat me like not only a customer but also like a friend. she explained me what kind of plan i should use and what kind of field i need to concern. so it's a helpful experience. in the future, kcal and agent elise would be my first choice. thanks kcal.thanks elise.
 
Date of Posting: 16 September 2016
Posted By: Steven Y.
Agent Chloe Fu provided me a lot of useful information and good services. Highly Recommended!
 
Date of Posting: 26 August 2016
Posted By: Kyle C.
5 stars for my man Barro Lo. This guy has been helping my mom with our auto insurance for years! He reached out to me through e-mail when he needed additional information that my mom wasn't able to provide so that's a big positive. I highly recommend Mr. Lo.
 
Date of Posting: 25 August 2016
Posted By: Vincent C.
I have to share my experience with you guys! I just purchased a 2015 c class for myself, my old insurance with Allstate was increased skyrocket highhhhh so I decided to shop around then my frd recommend agent Danielle. I made an appointment on Friday, the transaction was smooth. the receptionist greeted me then took me to Danielle's desk, gave me a cup of water. Danielle was very friendly and easygoing so I almost forgot I was here for insurance lol. She patiently explained the coverage and my options for me, unlike my old agent with all state, keep pushing without any patience. Her manager Kacy (the lady behind her) was helpful too. Danielle had some system glitch when she tried to issue my policy, she then asked Kacy for help. She greeted me first and then helped Danielle contact insurance company to solve the issue, super efficient! Overall it was a pleasant experience with Kcal. I will def recommend my frds
 
Date of Posting: 13 August 2016
Posted By: Jackie L.
I think I was very lucky I met Yvonne! I feel extremely difficult for any thing in her hand can quickly and perfect solution! I'm so glad our family houses, vehicles, medical insurance have chosen her to help us.
 
Date of Posting: 13 August 2016
Posted By: Li L.
The reason I give 5 star becouse the agent call "Ingrid Shen", She is very Nice and Helpful,
I highly recommended Ingrid Shen to people who are looking for an agent.
 
Date of Posting: 13 August 2016
Posted By: Wing L.
I usually hate going shopping for auto insurance because I feel people always try to scam you and tag on additional options for more profits. Not the case here.

I phone called to get an auto insurance quote on Monday at around 9 am and was emailed an auto insurance quote by 11 am the next day. I am very impressed with how efficient and quick the service is here. Edward Yao helped me obtain this auto quote and offered to go over the coverage details over the phone. He went though it thoroughly and provided me options and asked if it was something I wanted. If you're coming here,

TLDR: I would suggest Edward Yao because he did not force any additional options, provides quick service and overall does his job well with honesty.
 
Date of Posting: 05 August 2016
Posted By: David L.

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